What is the purpose of this Data Protection Policy?

The purpose of this document is to provide you with information on how we use our customers’ data for our business activities, and your rights relating to the use of such data.  This complements the information you receive when you subscribe to our services.  The processing of your data is subject to the regulations on the protection of personal data.

Who is this Data Protection Policy intended for?

The information provided on this notice is intended for people who subscribe to our services, their agents and those who visit our website (hereinafter the “Customers” or “You”).

Who processes your personal data?

Atelier85 ASBL, located at 5620 Florennes , Rue de Mettet 1127, listed on the B.C.E. under No. BE.0402.582.662, processes your data (hereinafter “Atelier85” or “We”).

What are the data relating to you that we process and for what use?

You will find below a table providing a global view of the categories of our customers’ personal data that we use, a description of the use as well as our interest in processing either data other than those of our customers in person (for example, data of contact persons with companies that are our customers) or which are not justified by the performance of our legal obligations or the strict execution of contracts with our customers.

Use of Data The categories of data we process
Management of our business activity We use the data for the execution of contracts or requests for contracts, the follow-up of requests for information that we receive, the invoicing and accounting procedures as well as the management of our customers (customer database).Where, in the course of our business, data relating to persons other than the person who is signing the contract are provided to us (for example, a contact person in a company that enters into the contract), we consider that we have a legitimate interest to use the data to follow-up on the request addressed to us. Contact data (names, first names, postal addresses and e-mails, phone numbers, fax, SMS, e-mails, …)Data relating to contracts (organization of sales and purchases of goods via our services, production of catalogs, VAT and business numbers, sales / purchase history, …)

Promotion and development of our business activity

We use our customers’ data to send e-mail communications about our business activities and marketing (global analysis of our data to improve and develop our business – no individual profiling of our customers).We also use cookies on our website believe that we have a legitimate interest in promoting our activities to people who have subscribed to our services or have shown an interest in our activities and in better understanding the needs of our clientele. The exploitation of these data is strictly limited to an evaluation and promotion of our own services.

Contact data (names, first names, postal addresses and e-mails, phone numbers, …)Data relating to contracts (organization of sales and purchases of goods via our services, production of catalogs, …)

Navigation data on our website (IP address, web pages visited).


Protection of our buildings, property and people

We use surveillance cameras whose images are stored for 30 days.We believe we have a legitimate interest in taking steps to secure our buildings and the property and people therein.

Video surveillance images

Management of complaints and of our litigation

In the event of a complaint, litigation, fraud or infringement, the customers’ data can be used to manage and follow up these complaints and our litigation as well as to respond to requests sent to us by the competent authorities. We believe that we have a legitimate interest in providing this management and follow-up. If data processed in this context relate to criminal convictions and offenses, we limit this treatment to what is permitted under Belgian law for the management of our own litigation.

Contact data (names, first names, postal and email addresses, telephone numbers, date of birth, …)Data relating to contracts (organization of sales and purchases of goods via our services, production of catalogs, …)

Video surveillance images

 Use of Website IP address, session cookies

 Who are the categories of people who are likely to know the data of our customers ?

Our customers’ data are used for the management of our activity and are not communicated to third parties outside of what is necessary for this management. When we use external service providers (for example, an external expert or transport companies), your data may be communicated to them. In this case, they will only be used for the purpose of carrying out the mission assigned to them. We also use companies for services provided on our behalf for the purpose of processing data (“subcontractors” within the meaning of the Personal Data Protection Regulation) for management, accounting, legal and IT services. These people cannot use these data for their own account and act based on our instructions.

What are the cookies used on our website ?

We use cookies to ensure the functionality of the site and measure the site’s audiences. A cookie is an identifier that is stored on the hardware with which you connect (your PC, smartphone, tablet, …) and which is communicated by your browser to the site that placed it when you continue your navigation or, for some cases, that you reconnect later on the same site.You can block or delete cookies installed via your browser settings (see also for more information). However, this block can affect site navigation and access to certain pages.For your information, the categories of cookies that we use or are placed by third-party providers when you visit our site, are summarized below:

 Types of cookies Usefulness of this category of cookies  Your rights with respect to these cookies
Session cookies (also including authentication, security and customization cookies)

These cookies are essential for the navigation and/or the realization of certain operations on the site. They are essential to give you access to content that is specific to you and whose access is reserved for you (for example, content associated with a user account). They are also used to prevent unauthorized attempts to connect to content that is specific to you and whose access is reserved for you (for example, content associated with a user account) or to remember your preferences in terms of navigation (choice of language, preferences, …).

Name of cookies used Lifetime



End of browser session

1 year

The use of these cookies is not subject to your prior authorization and if you block / delete them, browsing the site may no longer function normally and / or you will no longer be able to access your account and / or the security of your account could be compromised and / or your preferences not retained.
Analysis cookies

These cookies are used to analyze the traffic to a site (such as the number of pages viewed, which region of the world their users come from, the number of visits to the Site, as well as the activity of visitors on the Site and their return frequency).We use a website analysis service, Google Analytics, provided by Google LLC. To provide this service, Google uses the cookie ID and the connection IP addresses to generate site traffic reports for us. The IP address determines which region of the world the connection to the site comes from.To learn more about Google Analytics cookies go to

Name of the cookie placed for Google Analytics  Lifetime _gat _ga _gid
30 min since added / updated
2 years since added / updated
1 day since added / updated
The use of these cookies requires your consent. The refusal of consent or the blocking of these cookies does not affect the navigation on the site.


Are our customers’ data transferred outside of the European Union ?

Our servers hosting the data of our customers are located in Europe. However, the use of e-mail as a means of communication does not make it possible to exclude data from being transferred outside of the European territory (some addresses used by our interlocutors are provided by companies located and operating outside of that territory, mainly in the United States, which are not systematically subject to the same obligations in terms of data protection). These communications are, however, limited to what is necessary for the execution of the contracts concluded with our customers. When this address is used by a person who has not concluded a contract with us, we consider that the person who uses or who provides us with this contact address agrees to this transfer inherent in the use of this address.

What are your rights ?

The data protection regulations grant you rights which we summarize below but which may be subject to limitations or conditions:

  • The right to request information about the processing of your data,
  • The right to request access to your data (obtain a copy),
  • The right to solicit the correction of these (for example, if you consider them inaccurate or out of date) or the deletion of them (for example, because the data are no longer relevant)
  • The right to oppose the processing of your data in certain cases, especially when the processing involves communications sent for prospecting purposes. That’s why, for each of the uses of your data that falls into this category, you can unsubscribe for the future.
  • The right to obtain the limitation of the processing of your data in certain hypotheses, for example when you dispute their accuracy and we must carry out a verification which takes time. In this case the processing of your data may be limited pending a verification of accuracy.
  • The right to data portability, which allows you to obtain your personal data that you have provided us and reuse them for other services.

How to exercise your rights or contact us?

You can contact us regarding the exercise of these rights or for any questions relating to the protection of your data, at this email address:

We may ask you to prove your identity by providing us with documented evidence before we respond to your request.

You can also get information with the authority that monitors compliance with this regulation (the Data Protection Authority (formerly the Commission for the Protection of Privacy)).

In addition, you have recourse to the courts and the Data Protection Authority if you believe that the use of your data does not comply with the regulations or that your rights are not respected.